Pre-opening & staffing services
Ensure a flawless spa launch with our pre-opening services. From staffing to operational protocols, we set the stage for success, delivering smooth transitions and exceptional guest experiences from day one.
Our Approach
Comprehensive Pre-Opening Schedule
We develop a detailed timeline to guide every aspect of your spa’s pre-opening, ensuring that no detail is overlooked. This schedule covers all stages, from staffing and training to systems implementation and spa setup.
Tailored HR Consultancy & Recruitment
Our team identifies and recruits spa professionals who are passionate about wellness. From therapists to spa managers, we ensure every team member is skilled, well-trained, and aligned with your spa’s vision and standards.
Staff Training and Reward Systems
We provide in-depth training programs designed to ensure your staff delivers exceptional service from day one. Training covers everything from product knowledge to guest interaction, supported by reward and appraisal systems to keep your team motivated and performing at their best.
Development of Operational Protocols
Our detailed operating procedures ensure consistency and smooth operation across all areas of the spa. From guest reception and treatment room setup to hygiene and equipment maintenance, our protocols guarantee a flawless guest experience and operational efficiency.
Spa Menu and Guest Experience Design
We create tailored treatment menus and wellness packages that align with your spa’s concept, guest preferences, and market trends. This includes pricing strategies and designing the customer journey to offer a seamless and luxurious experience.
Product Selection and Branding
We recommend the best spa products and treatments that fit your spa’s concept and clientele, ensuring you provide both high-quality and innovative services. We also help with the selection of uniforms, linens, and spa retail products to create a cohesive brand experience.
Marketing and PR Strategy
A successful launch doesn’t just depend on great operations—it needs strong marketing. We work with you to create brochures, marketing collateral, and a PR strategy to ensure your spa opens with impact and draws immediate attention.
On-Site Training and Final Setup
In the final stages, we provide on-site support to oversee the full setup of the spa, ensuring all systems and procedures are implemented correctly. We also offer soft opening support to ensure a smooth transition into full operation.
